Returns & Exchanges

Return Policy

True 2 Size Shoes has a 7-day return policy. All returns must be received within 7 days of the original shipment date. Returns received more than 7 days after the original shipment date will not be eligible for a refund and will not be returned to the customer. We do not process exchanges. If you require an alternative size, color or style, please place a new order.

All shoe returns must be completely unworn, in new condition, and will be thoroughly inspected upon return. If there are signs of wear and tear, we will not provide a refund. Shoes must be returned in the original shoe box. Please pack the shoe box inside another box or package as the original shoe box must be returned undamaged and without any postage. Please note, shipping costs are non-refundable.

All Black Friday, Promotions, Give-Aways & Prizes, Cyber Monday, Small Business Saturday, International purchases, Sale items, Clearance items, and $18.88 Sale purchases are final sale and non-refundable

Please enclose a completed return form, including your order number and rationale on the return package. Returns that do not include a completed return form with your order number will not be accepted and will be returned to sender. Please allow 7-10 business days to process refunds once we receive the return(s). To complete a return, please fill out the return form and ship the return package to the following address:

True 2 Size Shoes LLC
145 48th Street SE

Grand Rapids, MI 49548


Returned items will be refunded the full price of merchandise minus shipping cost, return shipping cost, and a 5% restocking fee for each item. Store credit returns will not be subject to restocking fees and will receive full merchandise credit for items returned minus shipping cost. If you are in need of an alternative option, please email

Terms & Conditions

We inspect all returns and reserve the right to deny or refuse a full credit based on the return’s condition. Returns that do not match the criteria in the Return Policy above are subject to denial, and/or a 20-50% restocking fee if the return goes into a dispute.  Please consider delivery confirmation/shipping insurance for your return package, as True 2 Size Shoes is not responsible for returns until the returns are received in our warehouse.
By purchasing from True 2 Size shoes, you accept these terms and conditions.


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