Returns & Exchanges
True 2 Size Shoes has a 7 day return policy. All returns must be received within 7 days of the original shipment date.
Shoes returned more than 7 days after the shipping date will not be eligible for a refund or a return of the item to the customer.
All shoe returns must be completely unworn and are thoroughly checked upon return. If there are signs of wear and tear, we can not provide a refund.
Shoes must be returned with their original shoebox. Please pack the shoe box inside another box as the original shoe box must be returned undamaged and postage-free.
If you would like to return an item, please fill out the return form and ship the package to the following address:
True 2 Size Shoes LLC
145 48th SE
Grand Rapids, MI 49548
Items can only be returned for a refund. We can not process exchanges. If you require an alternative size, color or style, please place a new order. All returned items will be refunded once they've been received by our warehouse. Make sure the returns form is filled out with your order number and placed in your returns parcel - we can't process your return without these details. Please allow 5 business days to process refunds once we receive the item/s.
Original shipping costs are non-refundable. Sale/clearance items are final sale and non-refundable.
International purchases are subject to additional customs duties and fees, for which the customer will be responsible.
All sale items are final and ineligible for refunds.
International purchases are currently ineligible for returns and exchanges.
Terms & Conditions
We inspect all returns and reserve the right to deny or refuse a full credit based on the returned condition. Items that do not match the criteria above are subject to denial, and a 20-50% restocking fee. Please consider delivery confirmation/shipping insurance for your return/exchange package, as True 2 Size Shoes is not responsible for lost return packages without tracking information.
By purchasing from True 2 Size shoes, you accept these terms and conditions.