Shipping & Returns

RETURNS

All returns are subject to store credits only. If there is an issue with your purchase, you have up to 7 days after you receive your item to return it for a store credit. The customer is responsible for the cost of shipping the item(s) back for return.

All items must be unworn, unwashed, and unused. If tags are removed or the item is not in the original condition (no signs of wear), your return may be invalid, and will not be honored. All returns must show tracking of "shipped" by the 7th day of receiving the items.

It is recommend that all returns be sent via a traceable carrier so that it can be tracked. True 2 Size Shoes is not responsible for packages that are not received and can not be tracked.

All sale items are final sale and can not be returned for a store credit, no exceptions.

CLICK HERE to make a return. 

True 2 Size Shoes has the right to deny a return if we find any defects on the merchandise or there are signs of wear.

By making a purchase on www.true2sizeshoes.com you agree to this return policy. 

SHIPPING 

Once your payment is verified, your order will be processed within 1-3 non-holiday business days. Once the items are processed, it takes 2-5 non-holiday business days to ship. Once your item is shipped, you will be provided with a tracking number via email. True 2 Size Shoes is no longer responsible for a package after it is shipped and the tracking number has been provided. Please contact USPS directly if there are any issues with your shipping.

All international customers are responsible for paying any custom fees associated with your purchase.